Donation Help

Can I specify what project I want my donation to go to?

Do I have to donate online?

No, you can send a cheque, charitable cheque or voucher. There are various ways to donate.

I can’t find the donation section on your webpage.

The Disasters Emergency Committee (DEC) appeal donation page is only available for a limited period of time after a disaster. If you find that the link is unavailable the DEC has therefore closed the online donation page. If you have any further difficulties please telephone our donation help desk on 0844 800 4884.

I want to make an anonymous donation. How do I do this?

You can donate to the appeal by sending a cheque, charitable cheque or voucher. See the various ways to donate.

What do I do if I have a problem with my donation?

If you have a problem with your donation please call the DEC Helpdesk on 0844 800 4884

Why do you use an 0370 number?

Calls to 03 numbers cost no more than calls to numbers beginning 01 and 02 and could be party of any inclusive call minutes or discount schemes.
International access to 0370 numbers should be charged at international rates - i.e. there should not be a premium in calling a UK 0370 number as opposed to calling a UK 01 or 02 number. However, access to 0370 internationally is not guaranteed.
If you do not wish to use this number you can donate online at www.dec.org.uk, or by sending a cheque, charitable voucher, at a bank or post office.

Does the DEC incur credit card commission fees?

No, the DEC does not pay any commission fees.

I’ve tried to donate online with no success. What Can I do?

If your donation was successful you would have received a successful screen page stating: “The Donation was submitted”. This is followed by an email sent to the address provided. If you did not see or receive either of these acknowledgments, you can try donating again making sure that you complete all the fields marked with an asterisk (*).
We normally process donations within 24 hours Monday to Friday. Any donations received over a weekend are processed by midnight on Monday.
If you find that your donation has not been processed we do hope you will re-submit your online donation as we do need your support. If you have any further queries please call our help desk on 0844 800 4884.

What are the terms and conditions for text to donate?

• The service is open to all residents of the UK, aged 18 or over. You must use your own mobile phone for this service.
• Entry to the service is by texting the word GIVE or DONATE or AID to the number 70000. Text messages cost £5 plus a standard network message charge (based on your service provider rates).
• Your text message entry will result in a £5 donation to the DEC Appeal for each successful text transaction.
• To enter the service, you will need to text the keyword GIVE or DONATE or AID to 70000. Please make sure you key-in the short code and spell the keyword correctly.
• If your keyword and short code are valid, and your text message is received within the specified times and dates, you will be charged £5 via a bounce-back message.
• If you choose to Gift Aid your donation and reply to your confirmation of donation text then a standard network message charge (between 10p and 12p - based on your service provider rates will be charged to you.
• If your keyword or short code are invalid, or your text message is received outside the specified times and dates, you may not receive a bounce-back but may still be charged your standard network message charge. You will not be charged the £5 donation charge, and you will not be donating a DEC Appeal.
• The SMS service is provided by OpenMarket.
• The promoter of the service is the Disasters Emergency Committee.
   

Is it okay to send a cheque?

Yes, there are various ways to give. You can send a cheque, charitable cheque or voucher.

What address should I send donations to?

See how to give.

Do you have a Gift Aid declaration form that I can download?

Please download our donate by post form. Complete the Gift Aid section at the bottom of the form. This form can also be used to make your donation. If you have paid your donation at a bank counter or Post Office you can use this form to Gift Aid your donation. Simply attach the receipt from the bank or Post Office to the form.

If you are a fundraiser, your supporters can opt to Gift Aid by ticking the box on your sponsorship form.

I don’t understand what Gift Aid is. Can you explain?

Gift Aid is a government scheme that allows us to reclaim the tax you have paid on your donation at no extra cost to you. If you are a UK taxpayer and have paid enough tax the year you have made your donation to cover the amount we will reclaim, please complete the the gift aid section of our donation form. For every £1 you donate we can claim an extra 25p.

For more information go to: http://www.hmrc.gov.uk/individuals/giving/gift-aid.htm

If I donate by phone, can the DEC claim Gift Aid?

Yes. The automated telephone donation line will ask you to confirm whether you wish to Gift Aid your donation. For further information on Gift Aid please go to: http://www.hmrc.gov.uk/individuals/giving/gift-aid.htm
 

I said yes to Gift Aid and now I’m worried I’m going to have to pay more.

Gift Aid is reclaimed at no cost to you.

For more information please visit http://www.hmrc.gov.uk/individuals/giving/gift-aid.htm
 

Can you tell me if you’ve received my online donation?

If your donation has been successfully submitted you would have received a successful screen page stating: “The donation has been submitted”. This is followed by an email sent to the address provided confirming the status of the donation.
We normally process donations within 24 hours Monday to Friday. Any donations received over the weekend are processed by midnight on Monday.
If you find that your donation has not been processed we do hope you will resubmit your online donation as we do need your support. If you have any further queries please call our help desk on 0844 800 4884.

Can you tell me if you’ve received my phone donation?

Your donation should be processed within 5-10 working days of your call. We transcribe the donation records as quickly as possible. Please could we ask that you check your bank statement after this period if you are insure. If we are unable to process your donation we will be sending you a letter, or alternatively you can call our helpdesk on 0844 800 4884.

Can you tell me if you’ve received my postal donation?

Your donation should be processed within 5-10 working days of receipt. If we are unable to process your donation we will be sending you a letter, or alternatively you can call our helpdesk on 0844 800 4884.

I’ve received no acknowledgement of my donation, have you received it?

Please allow 5-10 working days after your donation to be processed before checking your bank statement. All online donation receive an automatic e-mail of thanks, and postal and telephone donors will be thanked as quickly as possible.

Nothing has been debited from my account yet. Did you get the donation?

All donations should be processed within 5-10 working days of receipt. If we are unable to process your donation we will be sending you a letter, or alternatively you can call our helpdesk on 0844 800 4884.

I pressed the wrong button and have donated the wrong amount online or via phone. Can you change it?

If you have entered the wrong amount when donating online or through the telephone, please wait until your donation has been debited from your bank or credit card statement and email your online donation reference number, name, full address including postcode, date of donation and confirmation of incorrect donation amount pledged, to donations@dec.org.uk.

Please see our refunds policy.