Frequently Asked Questions - DEC

FAQ

Donation Help
General
Gift Aid
Other Ways to Help
How the Money is Spent

Donation Help Top: Can I specify what project I want my donation to go to?; Can you tell me if you’ve received my online donation?; Can you tell me if you’ve received my phone donation?; Can you tell me if you’ve received my postal donation?; Do I have to donate online?; How can I use a charitable cheque or voucher to donate to this appeal?; How do I donate?; I can’t find the donation section on your webpage.; I pressed the wrong button and have donated the wrong amount online. Can you change it?; Is it okay to send a cheque?; I’ve received no acknowledgement of my donation, have you received it?; I’ve tried to donate online with no success. What are you doing about it?; I want to make an anonymous donation. How do I do this?; I wasn’t asked how much I wanted to donate on the telephone line. Can you confirm if there has been anything debited from my account?; Nothing has been debited from my account yet. Did you get the donation?; What address should I send donations to?; Who do I make a cheque, charitable cheque or voucher payable to?; Why do you use an 0870 number as its expensive?
General Top: Can you tell me which charities are affiliated to the DEC?; Does the DEC incur credit card commission fees?; How is the DEC dealing with corruption?; What about long-term help? Isn’t this just "sticking plaster"?; What is the DEC charity number?
Gift Aid Top: Can you email me a Gift Aid form?; Do you have a Gift Aid declaration form that I can download?; I don’t understand what Gift Aid is. Can you explain?; If I donate by phone, can the DEC claim Gift Aid?; I said yes to Gift Aid and now I’m worried I’m going to have to pay more.; What do I have to do for the DEC to reclaim the tax/Gift Aid on my donation?
Other Ways to Help Top: Do you want soap, blankets, medicine, clothes etc?; How can I help in the longer term?; I have a plane/yacht/helicopter/cargo ship/tent. Where will it be of use?; I have some unused medication, is it of use?; I have specialist skills/equipment. How can I help?; What happens to any appeal money left over?; What more can I do?; Who do I contact to volunteer overseas?
How the Money is Spent Top: Can I donate to the Bangladesh Cyclone?; What is your position on the recent report of the exploitation of Children by aid workers and peace keepers?; Why is the DEC not responding to the disaster in China?; What’s the current situation in Myanmar (Burma)?; What are the 13 Humanitarian Aid Agencies doing in Myanmar?; China has air dropped aid into its affected areas - why are agencies not choosing to air drop relief into Myanmar?; There are reports that Burmese officials are seizing emergency aid and selling it on for profit. How can the DEC guarantee that aid will get to those who need it?; What sort of assurance is there that the money raised through the appeal reaches those in need and is not used to fund the government?; What sort of access do these agencies have to help the affected public in Myanmar?; Is DEC accountable to the affected communities where projects are implemented?; Can you give me details of how the funds will be allocated?; If my donation is being spent by different agencies, how do I know it is being used properly?; What happens to any appeal money left over?; Where is the money being spent?; Could you tell me how much of my money actually goes to help the victims in the disaster?; How is the DEC dealing with corruption?