FAQ
- Donation Help Top
- Can I specify what project I want my donation to go to?
- Can you tell me if you’ve received my online donation?
- Can you tell me if you’ve received my phone donation?
- Can you tell me if you’ve received my postal donation?
- Do I have to donate online?
- How can I use a charitable cheque or voucher to donate to this appeal?
- How do I donate?
- I can’t find the donation section on your webpage.
- I pressed the wrong button and have donated the wrong amount online. Can you change it?
- Is it okay to send a cheque?
- I’ve received no acknowledgement of my donation, have you received it?
- I’ve tried to donate online with no success. What are you doing about it?
- I want to make an anonymous donation. How do I do this?
- I wasn’t asked how much I wanted to donate on the telephone line. Can you confirm if there has been anything debited from my account?
- Nothing has been debited from my account yet. Did you get the donation?
- What address should I send donations to?
- What are the terms and conditions for text to donate?
- What do I do if I have a problem with my donation?
- Who do I make a cheque, charitable cheque or voucher payable to?
- Why do you use an 0370 number?
- General Top
- Can you tell me which charities are affiliated to the DEC?
- Does the DEC incur credit card commission fees?
- What about long-term help? Isn’t this just "sticking plaster"?
- What are the DEC’s arrangements for accountability?
- What is the DEC charity number?
- Gift Aid Top
- Can you email me a Gift Aid form?
- Do you have a Gift Aid declaration form that I can download?
- I don’t understand what Gift Aid is. Can you explain?
- If I donate by phone, can the DEC claim Gift Aid?
- I said yes to Gift Aid and now I’m worried I’m going to have to pay more.
- What do I have to do for the DEC to reclaim the tax/Gift Aid on my donation?
- Other Ways to Help Top
- Do you want soap, blankets, medicine, clothes etc?
- How can I help in the longer term?
- I have a plane/yacht/helicopter/cargo ship/tent. Where will it be of use?
- I have some unused medication, is it of use?
- I have specialist skills/equipment. How can I help?
- What more can I do?
- Who do I contact to volunteer overseas?
- How the Money is Spent Top
- How is the DEC dealing with corruption?
- Does the DEC ensure that affected communities are involved in the design and implementation of projects?
- Can you give me details of how you decide how much funding a Member gets and when do they get the money?
- How do you know that the agencies get the right amount?
- What happens to any appeal money left over?
- If my donation is being spent by different agencies, how do I know it is being used properly?
- Where is the money being spent?
- Could you tell me how much of my money actually goes to help the victims in the disaster?
- Accountability Top
- How does this accountability initiative fit with others in the sector?
- How independent is the DEC Annual Report?
- What are the member agency assessments aiming to achieve?
- What has happened to DEC Evaluations?
- What is the DEC Accountability Framework aiming to achieve?
- Why are the results of the assessments not published?
- Why should the public give money to the DEC when agencies have highlighted that various improvements are needed, for example in their application of agreed processes?
