Direct Marketing and Supporter Services Officer

About us

The Disasters Emergency Committee (DEC) is a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian charities: ActionAid UK, Age International, British Red Cross, CAFOD, CARE International UK, Christian Aid, Concern Worldwide (UK), International Rescue Committee (IRC), Islamic Relief Worldwide, Oxfam GB, Plan International UK, Save the Children UK, Tearfund and World Vision UK.

When a large-scale disaster hits countries without the capacity to respond, the DEC brings together our 15 member charities to raise funds quickly and efficiently. In these times of crisis, people in life-and-death situations need our help and our mission is to save, protect and rebuild lives through effective humanitarian response.

Pooling our resources to work as one, we are pivotal in co-ordinating the UK public's response to overseas disasters. In collaboration with our Rapid Response Network of national media and corporate partners, we raise the alarm to the UK public and set up easy ways to donate, with the majority of our funds raised over an intensive two-week period following a disaster.

Since our launch in 1963, we have run over 70 fundraising appeals and raised more than £1.7bn, saving countless lives and rebuilding communities.

We are now looking for a Direct Marketing and Supporter Services Officer to join our team on a permanent, full-time basis and help co-ordinate our community fundraising programme.

The benefits

  • Salary of £32,000 per annum
  • Great benefits package
  • Support humanitarian efforts across the globe

If you have exceptional customer care experience, as well as a background in database management and co-ordination, this is a fantastic opportunity to join our team and help us improve our supporter care services.

Our mission is to save, protect and rebuild lives through effective humanitarian responses and we couldn’t do that without the wonderful support of our fundraisers.

In this engaging and varied role, you’ll have the chance to improve the care and stewardship of our community fundraisers so they have the very best support to reach their fundraising goals, meaning we can continue to help more people in desperate need.

Interested? If you think you have the skills and experience to make a real difference in our team, apply today.

The role

As a Direct Marketing and Supporter Services Officer, you will oversee the day-to-day management and delivery of supporter care services and community fundraising within our organisation.

A key part of your role will include managing and improving our approach to community fundraising and co-ordinating the development and implementation of a community fundraising strategy.

You will co-ordinate our community fundraising programme and provide first-class support to fundraisers to help them reach and exceed their fundraising goals and inspire loyalty.

You will also implement and continually improve supporter care initiatives and best practice through supporter enquiry communications, donations and data management.

Additionally, you will:

  • Ensure ongoing compliance with relevant data and fundraising regulations
  • Manage and develop temporary staff, volunteers, and/or supplier staff for the Supporter Services Team
  • Analyse how community fundraising data is recorded and stored, implementing new and improved systems
  • Optimise how community fundraisers are managed through internal processes
  • Assist the Fundraising & Marketing Department with administrative and office support

About you

To join us as a Direct Marketing and Support Services Officer, you will need:

  • Experience of providing customer care
  • An understanding of the principles of good customer care and the accountabilities of a charity to its donors, supporters and volunteers
  • Experience of database management and co-ordination, including managing and developing office electronic and manual donor administrative systems and a supporter database
  • A professional and friendly telephone manner
  • The ability to write clearly and concisely
  • Strong numeracy skills
  • The ability to prioritise and manage a varied workload, especially during busy periods
  • Proficient IT skills, especially MS Office
  • The willingness to, at times, work unsocial hours

Experience of managing agencies in relation to data transfer would be beneficial to your application, as would a solid understanding of good practice and processes in relation to data transfer.

Sound knowledge and understanding of Gift Aid and tax efficient giving would be advantageous, as would a solid understanding of data protection laws that are relevant to collecting and using data.

The normal working hours for this role are 9.30am to 5.30pm, however, this post will require some flexibility on occasions for which time off in lieu is available.

Other organisations may call this role Supporter Care Officer, Support Services Officer, Fundraising Officer, or Direct Marketing Officer.

The DEC is an equal opportunities employer and encourages applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality or religion.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.

How to apply

So, if you’re seeking an engaging role as a Direct Marketing and Supporter Services Officer, please submit a copy of your CV and a cover letter to hr@dec.org.uk

We will consider applications as they are submitted and will contact you if we would like to arrange an interview.

Download the job description here.