Supporter Experience Manager (12 Month FTC)

About Us

The Disasters Emergency Committee (DEC) is a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian charities: ActionAid UK, Action Against Hunger, Age International, British Red Cross, CAFOD, CARE International UK, Christian Aid, Concern Worldwide (UK), International Rescue Committee (IRC), Islamic Relief Worldwide, Oxfam GB, Plan International UK, Save the Children UK, Tearfund and World Vision UK. When large scale disasters hit countries without the capacity to respond, the DEC brings together our 15 member charities to raise funds quickly and efficiently. In these times of crisis, people in life-and-death situations need our help and our mission is to save, protect and rebuild lives through effective humanitarian response.

Pooling our resources to work as one, we are pivotal in co-ordinating the UK public's response to overseas disasters. In collaboration with our Rapid Response Network of national media and corporate partners, we raise the alarm to the UK public and set up easy ways to donate, with the majority of our funds raised over an intensive two-week period following a disaster.

Since our launch in 1963, we have run over 70 fundraising appeals and raised more than £1.7bn, saving countless lives and rebuilding communities.

We are now looking for a Supporter Experience Manager to join us and support our fundraising activity for a 12 month, fixed term contract.

The Benefits

-    Salary of £38,000 per annum, subject to experience
-    Great benefits package
-    Support humanitarian efforts across the globe

This is a rare opportunity for a direct marketing or charity professional with donor or customer retention experience to grow and develop with our ground-breaking organisation.

This is an important time to join us, as you will have the chance to work on our Ukraine Humanitarian Appeal, our largest campaign in two decades.

So, if you are ready for a contract where you can make a difference to our supporters from day one, this is the role for you.

The Role

As the Supporter Experience Manager, you will provide key support to donors who have come on board with our activities as part of our Ukraine Humanitarian Appeal.

Specifically, you will keep existing and new supporters updated with the progress of our campaign to support our remit of accountability. You will ensure that donors who have requested ongoing contact are kept informed and new donors receive a high-quality welcome in order to facilitate future support.

You will be involved in the strategy and planning around supporter journeys from initial response through to next-appeal engagement, as well as the analysis and insight of appeal data and retention and stewardship of supporters. Additionally, you will support the delivery of appeals from a supporter and donor perspective.

About You

To be considered as a Supporter Experience Manager, you will need:

  • Experience of producing direct marketing and/or stewardship materials (e.g. direct mail packs, emails) for a charity
  • Experience in donor and/or customer retention, supporter journeys and stewardship at an operational and strategic level
  • Experience in both offline and online fundraising channels
  • Solid understanding of relevant data protection laws and best practice
  • Strong writing skills
  • Strong interpersonal and collaboration skills
  • Good eye for detail, good analytical skills
  • The ability to understand and champion supporter views
  • Persuasive and confident manner in dealing with suppliers

Experience of working in a humanitarian/international context would be beneficial to your application, as would experience of UX planning. Experience of using CRM systems, Google Analytics and email marketing software would also be an advantage, as would knowledge of Gift Aid tax-efficient giving

An interest in humanitarian and development issues would also be an advantage.

Experience of using a project management tool would be equally desirable, as would evidence of innovative thinking or working on creative projects.

Other organisations may call this role Supporter Engagement Manager, Donor Experience Manager, or Supporter Journey Manager.

DEC is an equal opportunities employer, the DEC is committed to equal opportunities and encourages applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality or religion.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of, and consent to, these recruitment procedures.
How to Apply

So, if you’re ready for your next career step as Supporter Experience Manager, please apply by sending your CV and Cover letter to hr@dec.org.uk.

We will consider applications as they are submitted and will contact you if we would like to arrange an interview.

You can download the job description here.