What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.
Cookies are useful because they allow a website to recognise a user’s device and to target the content displayed to the user’s interests. You can find more information about cookies at All About Cookies and Your Choices Online.
Types of cookie
There are two broad types of cookies:
- First party cookies: these are cookies that are served directly by the website operator to your computer and are often used to recognise your computer when it revisits that site and to remember your preferences as you browse the site. Basically, these are our cookies.
- Third party cookies: these are installed by parties other than the owner of the website a user visits. We use third party cookies for functionality, performance/analytics, advertising and social media purposes.
In addition, cookies may be either 'session cookies' or 'persistent cookies'. Your computer automatically removes session cookies once you close your browser. Persistent cookies will survive on your computer until an expiry date, specified in the cookie itself, is reached. We use both session and persistent cookies.
Some cookies are essential for the effective functioning of the website. We are unable to offer you the option to opt-out from these cookies due to this essential nature.
What categories of cookies do we use?
- Necessary Cookies: these cookies are essential to provide you with the website and its services. Without these cookies, services such as transactional pages and secure login accounts would not be possible. In order to ensure our fundraising efforts and budgets are allocated to the best effect, we deem one performance cookie to be necessary (to remove this in your browser please see section below).
- Functionality Cookies: these cookies remember choices made by or attributes of the user and enhance the features and content you experience during your visit to our website, e.g. language, appeals visited or user’s location. This cookie is also used to remember a user's preferences for a font size, or customisable parts of a web page.
- Performance Cookies: we use performance/analytics cookies to analyse how the website is accessed, used, or is performing in order to provide you with a better user experience and to maintain, operate and continually improve the website.
- Marketing Cookies: these cookies collect information about the users' browsing habits. This also includes your use of social media sites, e.g. Facebook, etc. or how you interact with our website. These may also be used to choose the advertisements that are displayed to you on other websites.
We may collect some, or all, of the information available from cookies when you visit our website, depending on how you use it. We monitor how people use our website, so we can improve it. We collect this information anonymously.
However, you can choose to use our website anonymously without giving us any information. Please see ‘Changing your cookie preferences’ below.
- the areas of the website you visit
- the amount of time you spend on the site
- whether you are new to the site, or have visited it before
- the country, region, city and/or borough associated with your IP address or device
- how you came to our website – for example, through an email link or a search engine
- the type of device and browser you use
- how you use the website and the quality of your experience – for example we may track your bandwidth when viewing videos
- how you interact with our donation and sign up forms – for example what you select as your communication preferences
- any error messages that you receive on the site
Website statistics analytics, testing, and personalisation
In order to improve our services to provide you with relevant content, and to analyse how visitors use our website, we use the following website analytics services.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
Google will not associate your IP address with any other data held by Google.
To opt out of being tracked by Google Analytics across all websites, you can use Google's opt-out tool.
Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Cookies that have been set in the past
If you have disabled one or more Cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.
How to disable cookies or change your preferences
You can change your cookie preferences at any time by clicking on the ‘C’ icon at the bottom left corner of the site. You can then adjust the available sliders to ‘On’ or ‘Off’, then clicking the ‘C’ icon or ‘X’ to exit. You may need to refresh your page for your settings to take effect.
Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer's website.
- Telephone: 02073870200
- Email: email@example.com
- Post: Data Protection Officer, DEC, 6th Floor, Tavis House, 1-6 Tavistock Square, London, WC1H 9NA
Last reviewed: 17/08/2021